Wanted: Field service technician for Keestrack America, Texas

Job Description: Field Service Technician & Technical support dealer network

Position Title: Field service technician

Department: After Sales & Product Support

Purpose of the Role

The Field Service Technician is responsible for performing repairs, commissioning, training, and technical troubleshooting on equipment and machinery, both at dealer and customer sites. This role contributes to maximizing equipment reliability, dealer-customer satisfaction, and operational efficiency.

Key Responsibilities

Field Service & Tech support Activities

• Installation commission (CWR), and test new equipment at dealer location or on site at customer location
• Guide and train the dealer for new models at dealer location
• Setup mobile crushing and screening machines in the most efficient setup in terms of performance and production capacity
• Support and help to diagnose and resolve mechanical, electrical, electronical, hydraulic issues. This support is provided either remotely or on site.
• Carry out complex repairs and troubleshooting on dealer rental fleets and customer Equipment. 
• Provide technical support and guidance to dealers regarding operation and regular maintenance.
• Work intensely with Keestrack Factories tech support to formulate the correct answers required for the dealers
• Follow up daily and weekly on open technical issues
• Complete service reports accurately and in a timely manner to ensure correct reporting to dealers and Keestrack Offices. 
• Download software for upgrade of machines programs and functionalities
• Identify potential technical improvement opportunities and advise Keestrack and dealers accordingly.
• Ensure compliance with safety regulations and company procedures while working on-site 

PDI and QC Activities

• Prepare and inspect new machines on stock of Keestrack US, prior for delivery.
• Perform PDI (Pre Delivery Inspection).
• Conduct quality inspections and functional tests, reporting back  to Keestrack 
• Maintain safety standards and ensure proper use of tooling.

Administrative Duties

• Complete work orders, service reports, and maintenance records.
• Record labor hours and parts used.
• Report recurring technical issues and improvement opportunities.
• Collaborate closely with Service Coordinators, Parts Department, and Technical Support teams from the central office in Texas and from HQ and factories based in Europe
• Maintain accurate documentation of all service interventions.
• Maintain in real time overview of travel expenses and accommodation following company policy
• Create and maintain machine technical history files

Travel requirements.

• Extensive travel within North America will be required 
• Occasional travel outside US for Technical trainings in Factories across Europe

Qualifications requirements

Education

• Technical degree or diploma in Electromechanics, Electrical Engineering, Mechanical Engineering, or equivalent through experience.

Experience

• Previous experience as a Service Technician, Maintenance Technician, or Field Service Engineer is preferred.
• Experience with in general industrial equipment, construction machinery, agricultural equipment, material handling equipment, or similar machinery is considered an advantage.
• Experience within crushing & screening, mobile or fixed plant is a major key point.

Technical Skills

• Strong knowledge of electrical and electronical systems, including reading of high-tech electrical drawings.
• Understanding process and logic systems
• Download software and setup parameters.
• Basic knowledge of mechanics and hydraulics. 
• Ability to read and interpret technical drawings, schematics, and manuals.
• Familiarity with diagnostic tools and troubleshooting techniques.
• Basic computer skills for reporting and administrative tasks.

Competencies

• Customer-oriented mindset.
• Strong problem-solving and analytical skills.
• Ability to work independently and manage priorities.
• Good communication skills.
• Flexible and adaptable attitude.
• Attention to detail and commitment to quality.
• Team-player with a strong sense of responsibility.
• Capable to be on travel on regular basis

Your potential and personal growth perspective

• Starting as a junior and as the business grows, become the main senior technical person in Keestrack USA.
• Being the reference of experience with close collaboration with Keestrack Offices, factories and engineering in Europe
• Take other new junior technicians under your wings and steer this team 

Reporting Line

The Field Service Technician reports directly to the Service Manager of Keestrack USA, incorporate within the global and international team of Keestrack group

Interested?

Send your resume and motivational letter to Connie Fox via email: connie.fox@keestrack.net

Questions?

If you have questions on the job contact the following contacts:

• Keestrack America Dalles, Texas                    Connie Fox     +1 940 482 4004
• Keestrack Belgium headquarters                   Kurt Degreef  +32 89 51 58 51